Frequently Asked Questions

  How long is the turnaround time for a kennel?

  Our current turnaround time is 10-12 weeks from the time you order. This includes shipping time. Custom kennels will take longer. Once we start your kennel, we like to keep you updated throughout the process via email. ​

What sizes do you offer?

Please see our Options and Pricing tab for our standard sizes. ​

Do you offer custom kennels?

  Absolutely! We love custom kennels. Please fill out our form found on the Custom tab.​

Can you send me a color sample?

 We only ship free color samples to our customers​.  If you aren't a customer, we will ship samples for a small fee. 

What type of material do you use?

 We have two choices for the body, both are a true one inch thickness. One is our rough-cut barn wood that we hand select every time. Our other option is smooth poplar which has a much smoother finish. The top material is made with pine. We use rebar or smooth steel for the bars. Both bars are a true ½ inch thickness. We fabricate all our metal for our barn doors, drawer handles and locks. We use all stainless steel fastners.

 How much is shipping?

 We offer shipping to all US states​ excluding Alaska and Hawaii. Cost for single kennel is $495 and double kennel is $595. If you have a custom kennel, please contact us for more information. We will deliver within a 20 mile radius from our shop for $200.00. You can also pick up from our shop. We will help load the kennel into the vehicle or onto a trailer. Please note if we deliver or you pick up, we will not crate the kennel.

 

 How will the kennel be shipped?

  Our kennel will be shipped fully assembled. Crated in our handmade crates.

 We use a freight company that will bring it curbside with a lift gate delivery. Once the kennel leaves our shop, we will provide a tracking number to you. The freight company will contact you to setup delivery date/time.

 

 Please make sure you have help unloading the kennel. The freight company will not help you bring the kennel into your house. ​

 Is the kennel easy to clean?

 Yes! The kennels are extremely easy to clean. We use a crystal clear water base polyurethane for our finish. The polyurethane formula provides maximum scratch and stain resistance on indoor furniture with a thicker formula.

 We also sell ¾ inch horse mat for additional cost. We cut the mat to fit tightly inside the kennel.

 Do you offer financing? 

 We don't offer financing. ​

 We have a new payment option. Splits the payment into 4 different payments.

  •  First payment will be $300 deposit. This will hold your spot in line.

  •   Second payment will be half of the balance of the kennel upon starting the build.

  •  Third payment will be the remaining balance of the kennel. This will be due before we start stain/paint finishing.

  •  Final payment for shipping will be due a week before shipping date.

What if my pup /chews or claws my kennel?

 Kentucky Barnwood Kennels is not reliable for any damage. For additional cost we offer chew guard and horse mats for the high​ prone areas. If you think your pup will need more chew guard in other areas, let us know.

 

 Is your product recommended for puppies?

 No! Not recommended for puppies. Our kennels are high end pieces of furniture that will last you a lifetime. We highly recommend you train in a wire kennel and once they are comfortable enough to be moved to their sanctuary then you may move them over.

Terms and Conditions

 See our policy tab for more details.

Please feel free to reach out via email or call/text if you have any concerns.

© 2017 Kentucky Barnwood Kennels

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